The Lost Art of Troubleshooting
Troubleshooting is most definitely a lost art. In today’s throwaway society, we have lost touch with our ability to fix things ourselves. That is true in all aspects of business and most definitely prevalent in the packaging world.
For us, in the hot melt application industry, we have seen it get progressively worse over the last few years. Ever since the pandemic, it seems that most hot melt manufacturers no longer stand behind their equipment and help with troubleshooting. Industry giants, like Nordson, want you to buy new machines, they don’t want you to fix what you already have. Here at Universal Systems, that is the exact opposite of our company culture. We are here to help, we believe in our equipment, and that the art of troubleshooting isn’t something that should be lost forever.
That being said, troubleshooting a pump not running doesn’t mean hitting it with a wrench until it moves. There is an art to it. Using deductive thinking to pinpoint the cause of the issue versus just replacing each piece until it starts working again. For example, your line is running a multi-module gun, and the last module on the line isn’t getting glue. In order to figure out where the real issue lies you first need to make sure all of your key points are met. First, is your glue heated to the correct temperature? What is the consistency of the glue out of the first module in the gun versus the second, etc.? If the gun isn’t heated to temperature, your glue’s viscosity may not be correct to run through the manifold to all modules. Second, have you checked your in-line filters? There could be a clog in the filter not allowing enough glue to flow into the gun to get to all modules. There could also be a clog in manifold itself. Once you eliminate all potential variables, you will be able to deduct what your actual problem may be.
Training on equipment is also very important in practicing the art of troubleshooting. If you have line operators that understand how your equipment works, they will be better equipped to troubleshoot potential issues. If your line operators or floor managers are not fully versed with your equipment, you should be able to call the equipment manufacturer to go through troubleshooting steps with you. At Universal Systems, we pride ourselves in our customer service and ability to walk any customer through troubleshooting. If you have a manufacturer, like Nordson, that will not take that time with you, maybe it’s time for a change to USSE.
What Empty Grocery Shelves Mean for the Hot Melt Industry
If you are like me, you walk down the aisles of the grocery store searching for your favorite staple items and can’t find them. The space for the product is still there, but it is empty. With budgets tight and good help hard to find, the struggle to keep grocery shelves stocked is a difficult one. In addition, inflation is demolishing the grocery market with the average consumer spending 60% more for items that actually contain less food.
How does that transfer over to packaging? Easy, with less product demand, the storage facilities start to fill with products that have been packaged but not ordered by grocery stores. This causes CPGs to shut down front end packaging lines and look to see where they can cut costs on equipment.
If this scenario sounds familiar, there is a long-term solution. Universal Systems provides high-quality, cost-effective packaging machinery options that can fit into your budget all year long. And as an OEM, we manufacture everything in the US and stock all items for same day shipping. With packaging needs changing day to day, and many suppliers out of stock on standard maintenance items, CPGs can find it difficult to stay in production. Here at USSE, we focus on helping you stay up and running with the most cost-effective options. We also offer full time tech support to walk you through any line issues that arise and help with the glue tanks and components.
One way that Universal Systems adds value is that we also offer Nordson® compatible parts. So, if you are finding it difficult to get Nordson® parts or if you are currently running a Nordson® discontinued system, we manufacture all of the parts that you will need to stay up and running. Our products work with case packing lines, tray formers and folding cartons in all industries including food and beverage, pharma and healthcare, electronics, cosmetics and many more.
Hopefully we start to see grocery shelves get back to normal supply and demand. USSE can work with you and your packaging needs through both the good times and bad. We will get you up and running when needed, and keep you there, so that when grocery stores are ready, we can fill up the shelves once more.
For more information on our ProBilt® line of hot melt products that are all compatible with Nordson® please call or email us today.
Are you running a Nordson® ProBlue®?
If you are running a Nordson® ProBlue®, then you might be worried about how long it’s been taking you to get parts for your tank. You should be. Recent reports from industry insiders are calling out the 3-month lead time on Nordson® ProBlue® tanks and parts. The same industry insiders are confirming that Nordson® has decided to discontinue their most popular line of hot melt tanks.
What does that mean for you?
Currently, the only facilities who are running into an issue are the ones who need new hot melt tanks. Without the ProBlue® as an option, your next best Nordson® tank is the Flex®, which can run you upwards of $20K. That is where we come in. Universal Systems SE has a line of high quality, low maintenance, affordable, reliable hot melt tanks called ProBilt®. Our ProBilt® line of hot melt tanks are designed to be an easy to use, plug and play style machine, with interchangeable parts no matter what capacity size pot you order. We offer 8 lb. – 20 lb. tank capacities, but they all use the same control board, pump and tank filters. That means, you can streamline your inventory, not having to worry about which part goes with which tank. All our ProBilt® tanks start under $8K, are made in the USA and are in stock. You won’t need to wait 3 months to be up and sealing, only a few days for shipping.
But is USSE as good?
We always get the question; how do you compare to Nordson®? The proof is in our story. We have been in business for over 40 years and have always manufactured in the US. We have real time tech support and answer any and all questions quickly. But will our ProBilt® tanks last? The simple answer is yes, but if you don’t believe us, they all come with a 10-year heater warranty. In addition, they are built using 316 stainless steel which will stand the test of time.
So, don’t feel like you are being forced to bust your budget and buy plastic hot melt tanks that require so much technology your facility can’t support it and your operators can’t run it. Keep it simple and reliable with Universal Systems ProBilt® stainless steel tanks. We also manufacture ALL of the components that will pair up with your existing Nordson® tanks and our ProBilt® tanks. Hoses, guns, modules, nozzles and so much more!
Interested in a USSE ProBilt® melter? Call or email us today and find out how to get one in only a few days!