The Lost Art of Troubleshooting
Troubleshooting is most definitely a lost art. In today’s throwaway society, we have lost touch with our ability to fix things ourselves. That is true in all aspects of business and most definitely prevalent in the packaging world.
For us, in the hot melt application industry, we have seen it get progressively worse over the last few years. Ever since the pandemic, it seems that most hot melt manufacturers no longer stand behind their equipment and help with troubleshooting. Industry giants, like Nordson, want you to buy new machines, they don’t want you to fix what you already have. Here at Universal Systems, that is the exact opposite of our company culture. We are here to help, we believe in our equipment, and that the art of troubleshooting isn’t something that should be lost forever.
That being said, troubleshooting a pump not running doesn’t mean hitting it with a wrench until it moves. There is an art to it. Using deductive thinking to pinpoint the cause of the issue versus just replacing each piece until it starts working again. For example, your line is running a multi-module gun, and the last module on the line isn’t getting glue. In order to figure out where the real issue lies you first need to make sure all of your key points are met. First, is your glue heated to the correct temperature? What is the consistency of the glue out of the first module in the gun versus the second, etc.? If the gun isn’t heated to temperature, your glue’s viscosity may not be correct to run through the manifold to all modules. Second, have you checked your in-line filters? There could be a clog in the filter not allowing enough glue to flow into the gun to get to all modules. There could also be a clog in manifold itself. Once you eliminate all potential variables, you will be able to deduct what your actual problem may be.
Training on equipment is also very important in practicing the art of troubleshooting. If you have line operators that understand how your equipment works, they will be better equipped to troubleshoot potential issues. If your line operators or floor managers are not fully versed with your equipment, you should be able to call the equipment manufacturer to go through troubleshooting steps with you. At Universal Systems, we pride ourselves in our customer service and ability to walk any customer through troubleshooting. If you have a manufacturer, like Nordson, that will not take that time with you, maybe it’s time for a change to USSE.
How Dirty Air Impacts Your Pneumatic Systems
Pneumatic hot melt systems are run by air in both the pump and the applicator guns. One of the most important ways to ensure the longest run time out of any pneumatic system is to make sure that the air is clean and dry. That can be easier said than done. Most all packaging facilities have oil, water, or debris in their air. That is just the way it is. Some factories will install air cleaning systems and then add lubricators to lines to ensure that other equipment that requires oil runs smoothly. But even with the most expensive and elaborate air filtration system, there will always be some type of substance that gets by and can lead to issues in the pneumatic pumps of hot melt units. The simplest solution is to install an oil removal filter regulator to the air line running to the pump.
Oily air is our most commonly found issue inside facilities that have pumps stop up. The reason is because the shifters are manufactured with very specific tolerance clearance between the shifter spool and sleeve. This design is a necessity in order to get the pump to shift. Too much clearance and the air will just blow by the spool, never building up enough air pressure to pump. Too little clearance and the shifter will jam. That being said, if you have oily air or dirty air being run through the shifter, over time, that will cause a film to build up inside the shifter and cause a jam. Depending on the amount of oil or dirt in your air, and the number of hours the systems is run for, will determine how long this will take to happen. However, if you feel like your facility air is questionable, we suggest that you use the oil-removal filter regulator to prevent any shifter stop ups.
Another pump issue that can be caused by dirty or oily air is that it can get into the air motor and damage the rulon seals. The seals need to be tight to snuggly move up and down the air motor and if they get damaged by oil or dirt, that can lead to your pump not efficiently pumping. These seals can be replaced over time and should be checked every 2,000 hours.
Universal Systems offers pump rebuild kits for the seals, as well as sells the shifter valves in case you ever run into a pump issue caused by dirty, oily air. For more information on our pump rebuilding services, or for any technical support you might need, please call (561) 272-5542 or email sales@ussefl.com.
How Melter Sustainability Lowers the Impact on Your Budget
Budgeting is nothing new, it is one of the toughest parts of business. When you are running a packaging plant and need equipment, but the budget does not allow for it, what happens then? There is an answer to that dilemma…buy reliable melters and do preventative maintenance from the start.
Reliability is what we focus on at Universal Systems. We know that being up and running is the most important part of high-speed packaging. Not only do we offer full time customer service and an unparalleled heater warranty, our melters and components are easy to install, easy to operate and the most affordable on the market. All of our ProBilt melters come with a 4-hose max capacity and 10 year heater warranty. They also all run the same pump and same AccuScan Control Panel, no matter what size tank capacity, allowing you to stock less overall inventory since there is such versatility. This key feature helps you in lowering your overall budget spending.
When calculating budget, you also need to take into consideration personnel and training of personnel. The Universal Systems ProBilt melters are easy to install and operate, proud of the fact that we are plug and play. With just the press of a button, you can set the temperature on your tank and all your hoses and guns. With our seamless set back feature, you can leave the tank heated to 165 degrees if you are not using it for a shift, then heat back to regular set temperature within minutes to run at full capacity again.
Another key fact in lowering your overall spend is preventative maintenance. At Universal Systems, we really push our customers to maintain their equipment and keep it clean and filtered. Be as good to your equipment as you want it to be to you. Spending only hundreds of dollars monthly on preventative maintenance items such as filters and cleaning kits will save you thousands of dollars per year trying to fix what you could have prevented. We put together a suggested preventative maintenance schedule. For more information call one of our sales reps today at (561) 272-5442 or email sales@ussefl.com.
Wine & Packaging
Why not combine my two favorite things: wine & packaging!
Winemaking is as much an art as it is a science, the same can be said for manufacturing packaging equipment. Winemakers need an OEM that has in-depth knowledge and experience in packaging products as high-end and fragile as wine bottles. At Universal Systems, we work with several large wineries to help them utilize the most cost-effective and capable line of hot melt equipment to seal their most valuable assets.
When wineries look to an OEM for their packaging needs, below are 5 things they need to focus on.
- QUALITY: All Universal Systems SE equipment is compliant with all international standards in addition to offering OSHA compliance.
- RELIABILITY: At USSE, we work with all wineries to make sure their hot melt equipment is optimized and running smoothly, and we have since 1981. We focus on matching the packaging needs with the tank capacity of the melter and the ease of operation on all machines for line workers. The easier the operation, the less potential for downtime. All of our hot melt tanks have the same components, this allows for you to streamline your inventory as well. We also provide you with advanced engineering and design with expert tech support.
- FLEXIBILITY: Your wine-making facility and process is unique, and you need an OEM that works with you to provide flexible solutions that support your business goals. Whether you need just a single machine or a full hot melt system, Universal System has a multitude of products that you can use for different glue applications.
- AFFORDABILITY: When you invest in new equipment, working directly with the equipment manufacturer eliminates the increased costs charged by a 3rd party representative of an OEM. Such investments should readily produce improved efficiencies that positively impact your bottom line. Our clients can attest to the fact that their investment in USSE equipment results in proven, accelerated ROI and a lower total cost of ownership. Plus, all of our equipment is proudly made in the USA.
- SUPPORT: Avoid frustrations of unanswered questions and unsolved problems by choosing to work with an OEM that provides excellent US-based customer service. That way, your operation can quickly get the assistance they need. Universal Systems is a US company who only has offices in the USA. We are proud to offer made in the USA products to our favorite US winemakers!
Call (561) 272-5442 today to speak with a sales rep to see how Universal Systems can help with your packaging needs.
Are you running a Nordson® ProBlue®?
If you are running a Nordson® ProBlue®, then you might be worried about how long it’s been taking you to get parts for your tank. You should be. Recent reports from industry insiders are calling out the 3-month lead time on Nordson® ProBlue® tanks and parts. The same industry insiders are confirming that Nordson® has decided to discontinue their most popular line of hot melt tanks.
What does that mean for you?
Currently, the only facilities who are running into an issue are the ones who need new hot melt tanks. Without the ProBlue® as an option, your next best Nordson® tank is the Flex®, which can run you upwards of $20K. That is where we come in. Universal Systems SE has a line of high quality, low maintenance, affordable, reliable hot melt tanks called ProBilt®. Our ProBilt® line of hot melt tanks are designed to be an easy to use, plug and play style machine, with interchangeable parts no matter what capacity size pot you order. We offer 8 lb. – 20 lb. tank capacities, but they all use the same control board, pump and tank filters. That means, you can streamline your inventory, not having to worry about which part goes with which tank. All our ProBilt® tanks start under $8K, are made in the USA and are in stock. You won’t need to wait 3 months to be up and sealing, only a few days for shipping.
But is USSE as good?
We always get the question; how do you compare to Nordson®? The proof is in our story. We have been in business for over 40 years and have always manufactured in the US. We have real time tech support and answer any and all questions quickly. But will our ProBilt® tanks last? The simple answer is yes, but if you don’t believe us, they all come with a 10-year heater warranty. In addition, they are built using 316 stainless steel which will stand the test of time.
So, don’t feel like you are being forced to bust your budget and buy plastic hot melt tanks that require so much technology your facility can’t support it and your operators can’t run it. Keep it simple and reliable with Universal Systems ProBilt® stainless steel tanks. We also manufacture ALL of the components that will pair up with your existing Nordson® tanks and our ProBilt® tanks. Hoses, guns, modules, nozzles and so much more!
Interested in a USSE ProBilt® melter? Call or email us today and find out how to get one in only a few days!
Best Practices to Ease Supply Chain Burdens
It is no secret that everyone is experience supply chain issues this year. While there may be no end in sight, Universal Systems can only try and help ease the burdens on our end users. Below are a few of the best practices that we have implemented that we can recommend for our customers.
Keep an Open Line of Communication
With several of our competitors experiencing supply chain issues due to their overseas manufacturing and shipping issues in the current cultural climate, Universal Systems, being a USA manufacturer has received a lot of new business from large end users of hot melt equipment who would normally be buying from the big-name brand manufacturers. With the new influx of business, we have been open and honest with customers as to what we stock and what we make custom. If a new customer who is used to buying from Nordson calls and asks us lead time on standard stock items, we are happy to communicate that we can ship same day. However, if they have a custom gun or hose, we are honest regarding lead time and ship dates, normally 3-5 business days.
Plan Ahead
It is so important for companies to try and plan ahead with their inventory. While we realize this may be hard for many buyers due to lack of budget or their inability to get “out of the weeds” from being so far behind during Covid lockdowns, it is the only way to ensure there is no downtime on your packaging lines. Universal Systems offers all of our customers a preventative maintenance schedule and inventory recommendation list, so that you know what to keep on the shelf based on the equipment you are running.
Try New Products
Many of us get stuck in our ways and don’t realize there are other options out there that might improve our operations or way of doing business. Now that some large brand name companies, who have spent years manufacturing overseas, are feeling the crunch of no inventory due to low supply chain, many packagers should see this as an opportunity to work with Universal Systems. We have been manufacturing hot melt equipment in the USA for over 40 years and are well versed in packaging line needs and set ups. We manufacture most of the same products as our largest competitors and stock over 10,000 items at all times.
Think Outside the Box
With over 40 years of experience in packaging equipment, Universal Systems’ technicians are most skilled in thinking outside of the box. Whether it is troubleshooting an issue with an old machine that has been around since the dawn of day, or setting up a new line configuration, sometimes the most common answers don’t always work. We urge our customers to keep an open mind and work with us to figure out the best solutions to your packaging needs.
For more information about Universal Systems’ ProBilt line or products please reach out to sales@ussefl.com or call (561) 272-5442.
Mini Modules and Gun Applicators
Several Years ago, Nordson® introduced the MBII gun applicators and modules. Initially, the small module and applicator manifold was made for packaging lines that were designed with little room for glue application. Then, they started offering them in a low-profile design for case sealers. Over time, Nordson® started using MBII guns and modules as standard equipment on all of their packaging line set ups. Why? Even though it is not clear the need for the MBII in most standard application setups that have room for an H200, the price surely made it a much more profitable product in Nordson’s® arsenal. The MBII is more than double the price of a standard H200 module and gun applicator.
The key question to ask is, when do you need to use a MBII applicator versus a standard H200 applicator? Like we mentioned earlier, a MBII applicator is essential on packaging lines that have about half the space to fit an applicator than typical lines. Not only is the manifold about half the length and height of a standard H200 gun, the modules measure a mere 1” x 2” in size. Additionally, MBII applicators have the filter built into the manifold. This is a space saver because it eliminates the need for the in-line filter assembly off of the back of a standard gun into a hose. This allows for the MBII gun to attach directly to the hose and still be able to filter out all of the char and debris travelling through the hose and into the manifold. MBII guns also are air open, air close systems, so you can only run them if you have your line set up with two air lines running to the gun. MBII modules do still fit all of the standard H200 nozzle tips. So, even though you cannot use your standard H200 module on the MBII manifold, you can use all of your current stock nozzles.
If your new packaging line comes in with a MBII system installed, our recommendation is to measure the space where the applicator is mounted. If you have room for a standard H200 applicator and in-line filter assembly, you can always switch to a standard H200 set up. The only thing you will need to change out is the gun, filter assembly and solenoid. This will save you thousands of dollars in the future…but only if it fits.
For more information about the mini modules and applicators manufactured by Universal Systems SE, please visit https://www.ussefl.com/products/applicator-gun-heads/h201t-guns/#1544128561143-eeff57c6-9818.
How to Determine Heated Hose Length for Your Packaging Line
One of the most important things to consider when setting up your packaging line is the best length hose that you should use for both the top and bottom applications. While most maintenance managers think the longer the better, that is not always the case. Heated hoses should be treated with care to ensure durability and run time. At Universal Systems SE we recommend that you map out where the tank will be situated and then where the guns will be mounted. When setting up the top applicator line, make sure to account for hose mounting brackets and try not to make too many turns. The hose line should run as direct as possible to the applicators. We recommend that the hose mounts be hanging mounts for top applications. This will cause no kinks or damage to the exterior hose casing and ensure the long run life of the hose.
When setting up the bottom line, the hose should be mounted down the side of the packaging machine itself. You can use hanging mounts here as well. Make sure not to lay or run the hose on the floor. Also, do not coil the hose under the tank. If you have any leftover hose that you need to coil…your hose is too long. Running the hose on the ground and coiling the heated hose could cause a plethora of issues such as power shortages, heating issues or tripping hazards, all dangerous to your employees. Make sure to keep the area around the tank and hoses clean and hazard free.
The most common hose lengths sold are 6’, 8’, 10’ and 12’. However, Universal Systems does manufacture 2’, 4’, 16’, 20’ and 24’ hoses that we stock. Our biggest piece of advice is to take your time measuring and setting up the mounting brackets. This will ensure that your hoses will last longer and your packaging line will be as efficient as possible.
For more information on our USSE heated hoses, call a sales rep today at (561) 272-5442 or email sales@ussefl.com.
Help When You Need It
In the post-pandemic age of industry, every company is finding themselves in need of more help. Whether it is qualified technicians with experience in the field, or technical support and customer service from their vendors. A lot of large companies, like Nordson®, have gotten rid of their technical support and customer service representatives, replacing them with automated systems or remote sales reps that do not have a detailed knowledge of each customers purchase history or equipment needs. That is making it difficult for CPGs to troubleshoot issues or for new maintenance managers to know what to order.
Many line operators of hot melt machines are new to the industry, since companies saw their long-term employees retire during the pandemic. At Universal Systems, we not only stayed open and kept all of our employees during the pandemic, we have kept detailed reports of our customers purchase history, as well as a cross reference list of our products to Nordson®. We are always here to take any technical calls or offer Nordson® replacement parts when you need them. With the “supply chain shortage” impacting all Americans, we made sure to back our bets here at USSE. We have ramped up our inventory by double its normal size to ensure that you can get products when you need them and not be held hostage to overseas competitor parts. We make everything in the USA and use all US suppliers. We stand behind our products and feel certain that we would be able to help you with any issue that may arise with your hot melt equipment.
For any technical support please email tech@ussefl.com or call 561-272-5442.
Lowering Downtime on Your Packaging Line
As CPGs continue to change their packaging lines to try and cut costs but stabilize runtime, there are a few things to consider when analyzing the cause of machine downtime and how to prevent it.
The below statistics were taken from the Fall 2021 issue of OEM Magazine:
Causes reports by respondents at CPG companies as the most common cause of packaging machine downtime: 26.3% general wear and tear, 21.1% operator error, & 22.1% product changeover.
General wear and tear is pretty self-explanatory. This would depend on how many hours and days per week a facility runs their packaging lines. If they are running 24/7, then the percentage of general replacement parts purchased will be higher than a plant that is only open 8 hours per day, 5 days a week. To lower downtime, each facility should stock at least 1 -3 replacements, at all times, of the following items: Heated Hoses, Glue Applicators, Modules, Nozzles, Tank filters, and In-Line filters. Another way to lower downtime is preventative maintenance. If CPGs were to prioritize preventative maintenance, then their packaging machinery would last longer and lead to less overall downtime. We recommend PM practices that include changing tank and gun filters, as well as maintaining an even level of heated glue in the glue reservoir of the tank. If done on the regular, general wear and tear percentages would go down.
Operator error is also another large concern for CPGs and the cause of most packaging line downtime. That is because Nordson® and other large corporate OEMs are making their melters more technologically advanced. Unfortunately, this increased technology does not come with increased training. While technology can create less human interaction, if the line operators are not trained on how to work the equipment, it can lead to more errors. Also, several of the new systems need to run on a network in order to work, so if there is any network downtime, that will now impact the packaging machinery and shut down the line. Universal Systems has maintained our simple to use systems and provides YouTube videos on how to work our machines, along with error codes and how to navigate the control board.
The final most common cause of packaging line downtime is product changeover. To lower overall costs, many CPGs use the same machines to package multiple types of items, which requires a changeover of parts. This downtime might be harder to avoid, however if the line operators are well versed in the machinery and understand the usage need of the machine in all areas, this can be lowered.
For more information on our Universal Systems line of hot melt products, please contact a sales rep at sales@ussefl.com.